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\ \ Technology\ \ November 8, 2023\ \ Which devices can synchronize with Apple Health and Google Fit? \ \ Smartwatches pairing with Apple Health and Google Fit\ \ Read more\ \ ▶](/content/help/which-devices-can-synchronize-with-apple-health-and-google-fit/index.html)

\ \ Technology\ \ November 8, 2023\ \ What vitals can Elfie face scan capture? \ \ Powered by Binah.ai, it measures stress, HRV, pulse, and much more.\ \ Read more\ \ ▶](/content/help/face-scan-capabilities/index.html)

\ \ Technology\ \ November 7, 2023\ \ How do I update my Elfie app? \ \ Check the app stores for updates.\ \ Read more\ \ ▶](/content/help/how-do-i-update-my-elfie-app/index.html)

\ \ Technology\ \ September 23, 2024\ \ How accurate is your face scan technology? \ \ Elfie uses the latest technology to ensure accuracy.\ \ Read more\ \ ▶](/content/help/how-accurate-is-your-face-scan-technology/index.html)

\ \ Technology\ \ November 7, 2023\ \ Does applying cosmetic affect the accuracy of the face scan measurements? \ \ Regular make-up does not affect the measurement.\ \ Read more\ \ ▶](/content/help/does-applying-cosmetic-affect-the-accuracy-of-the-face-scan-measurements/index.html)

\ \ Technology\ \ November 5, 2023\ \ How does Elfie impact my battery life? \ \ Elfie app doesn't use data or battery in background.\ \ Read more\ \ ▶](/content/help/how-does-elfie-impact-my-battery-life/index.html)

\ \ Technology\ \ November 5, 2023\ \ What are the system requirements? \ \ App requires iOS 12.1+ and Android 7+.\ \ Read more\ \ ▶](/content/help/what-are-the-system-requirements/index.html)

\ \ Technology\ \ November 7, 2023\ \ What are the hardware requirements? \ \ Requirements for using Elfie Application on mobile devices.\ \ Read more\ \ ▶](/content/help/what-are-the-hardware-requirements/index.html)

\ \ Technology\ \ November 5, 2023\ \ Why do I need internet to use Elfie? \ \ Elfie can be used without internet with limitations.\ \ Read more\ \ ▶](/content/help/why-do-i-need-internet-to-use-elfie/index.html)

\ \ Technology\ \ November 7, 2023\ \ Is there a battery requirement on the device in order to get a face scan done? \ \ Face scan requires active phone, no low power.\ \ Read more\ \ ▶](/content/help/is-there-a-battery-requirement-on-the-device-in-order-to-get-a-face-scan-done/index.html)

\ \ Troubleshooting\ \ September 23, 2024\ \ How can I get support from a human? \ \ Human support in Elfie.\ \ Read more\ \ ▶](/content/help/how-can-i-get-support-from-a-human/index.html)

\ \ Troubleshooting\ \ November 7, 2023\ \ I can not get my OTP from email / mobile phone \ \ Verify contact information and request a new message.\ \ Read more\ \ ▶](/content/help/i-can-not-get-my-otp-from-email-mobile-phone/index.html)

\ \ Troubleshooting\ \ November 7, 2023\ \ Why didn't the steps from my wearable device synchronize with the Elfie app? \ \ Instructions to sync wearable device data to Elfie.\ \ Read more\ \ ▶](/content/help/why-my-steps-in-wearable-device-did-not-sync-with-elfie/index.html)

\ \ Gamification\ \ November 5, 2023\ \ What are the rules of the challenge? \ \ 4-week challenge to reach step goal for prizes.\ \ Read more\ \ ▶](/content/help/what-are-the-rules-of-the-challenge/index.html)

\ \ Troubleshooting\ \ November 5, 2023\ \ I'm unable to log in Elfie App \ \ Steps to troubleshoot login issues and provide support.\ \ Read more\ \ ▶](/content/help/im-unable-to-log-in-elfie-app/index.html)

\ \ Gamification\ \ November 5, 2023\ \ Where can I find the company challenges on ElfieWorks? \ \ Active company challenges appear on ElfieWorks "Rewards" page.\ \ Read more\ \ ▶](/content/help/where-can-i-find-the-company-challenges-on-elfieworks/index.html)

\ \ Gamification\ \ November 5, 2023\ \ How can I use my Elfie coins? \ \ Elfie coins can be used for rewards or charity.\ \ Read more\ \ ▶](/content/help/how-can-i-use-my-elfie-coins/index.html)

\ \ Gamification\ \ November 5, 2023\ \ How do I check my eligibility for fortune wheel? \ \ Rewards tab in ElfieWorks has fortune wheel.\ \ Read more\ \ ▶](/content/help/how-do-i-check-my-eligibility-for-fortune-wheel/index.html)

\ \ Gamification\ \ November 5, 2023\ \ How do I check my eligibility for the lucky draw? \ \ Open Elfie app on 7 different days monthly.\ \ Read more\ \ ▶](/content/help/how-do-i-check-my-eligibility-for-the-lucky-draw/index.html)

\ \ Gamification\ \ November 5, 2023\ \ How do I take part in the fortune wheel? \ \ Complete 3 health plan items for a spin.\ \ Read more\ \ ▶](/content/help/how-do-i-take-part-in-the-fortune-wheel/index.html)

\ \ Gamification\ \ November 5, 2023\ \ How do I enter a lucky draw on Elfie App? \ \ Lucky draw activity can be found under "Rewards"\ \ Read more\ \ ▶](/content/help/how-do-i-enter-a-lucky-draw-on-elfie-app/index.html)

\ \ Gamification\ \ November 5, 2023\ \ Will there be more variety added to the current list of discounted vouchers? \ \ Elfie will explore and add new merchant offerings.\ \ Read more\ \ ▶](/content/help/will-there-be-more-variety-added-to-the-current-list-of-discounted-vouchers/index.html)

\ \ Gamification\ \ November 5, 2023\ \ Do I get recognized for my contribution? \ \ Donors' names are featured on recent givers list.\ \ Read more\ \ ▶](/content/help/do-i-get-recognized-for-my-contribution/index.html)

\ \ Gamification\ \ November 5, 2023\ \ How does the charity donation work? \ \ Elfie sets donation goal, contributes own money.\ \ Read more\ \ ▶](/content/help/how-does-the-charity-donation-work/index.html)

\ \ Gamification\ \ November 5, 2023\ \ How can I earn Elfie coins? \ \ Earn coins by staying active with Elfie.\ \ Read more\ \ ▶](/content/help/how-can-i-earn-elfie-coins/index.html)

\ \ Gamification\ \ November 7, 2023\ \ Can I earn Elfie coins by participating in offline company events? \ \ Register for company events on ElfieWorks for Elfiecoins.\ \ Read more\ \ ▶](/content/help/can-i-earn-elfie-coins-by-participating-in-offline-company-events/index.html)

\ \ Gamification\ \ November 7, 2023\ \ Can I buy / sell Elfie coins \ \ Elfie coin is not a currency or token.\ \ Read more\ \ ▶](/content/help/can-i-buy-sell-elfie-coins/index.html)

\ \ Gamification\ \ November 7, 2023\ \ How can I check the history of my earned Elfie coins? \ \ View transaction history by tapping coins in wallet.\ \ Read more\ \ ▶](/content/help/how-can-i-check-the-history-of-how-i-earned-my-elfie-coins/index.html)

\ \ Gamification\ \ November 7, 2023\ \ Is there an expiry to my Elfie coins? \ \ Elfiecoins have no expiry date; they accumulate in your digital wallet.\ \ Read more\ \ ▶](/content/help/is-there-an-expiry-to-my-elfie-coins/index.html)

\ \ Gamification\ \ November 7, 2023\ \ Can I lose Elfie coins? \ \ Inactivity on Elfie app results in coin loss.\ \ Read more\ \ ▶](/content/help/can-i-lose-elfie-coins/index.html)

\ \ Medication\ \ November 7, 2023\ \ Where is your medication database coming from? \ \ Elfie partners with WHODrugs to monitor global medications.\ \ Read more\ \ ▶](/content/help/where-is-your-medication-database-coming-from/index.html)

\ \ Gamification\ \ November 7, 2023\ \ How do I earn Elfie coins? \ \ Elfie rewards actions with coins for engaging in health activities.\ \ Read more\ \ ▶](/content/help/how-do-i-earn-elfie-coins/index.html)

\ \ Medication\ \ November 7, 2023\ \ How to report a side-effect? \ \ Feature under enhancement, contact us with medication details.\ \ Read more\ \ ▶](/content/help/how-to-report-a-side-effect/index.html)

\ \ Medication\ \ November 7, 2023\ \ My medication is not in the list, what should I do? \ \ Apology for the inconvenience, request medication details.\ \ Read more\ \ ▶](/content/help/my-medication-is-not-in-the-list-what-should-i-do/index.html)

\ \ Medication\ \ November 7, 2023\ \ How to update my medication inventory / stock? \ \ Update medication inventory and set refill reminder.\ \ Read more\ \ ▶](/content/help/how-to-update-my-medication-inventory-stock/index.html)

\ \ AI & coaching\ \ November 7, 2023\ \ What questions can I ask to the Elfie AI coach? \ \ Elfie AI coach answers health and wellness questions only.\ \ Read more\ \ ▶](/content/help/what-questions-can-i-ask-to-elfie-ai-coach/index.html)

\ \ Medication\ \ November 7, 2023\ \ How do I remove my medication? \ \ Steps to remove medications: change status, edit, suspend, delete.\ \ Read more\ \ ▶](/content/help/how-do-i-remove-my-medication/index.html)

\ \ Medication\ \ November 7, 2023\ \ How do I edit my medication? \ \ Steps to edit or suspend medications in My Meds.\ \ Read more\ \ ▶](/content/help/how-do-i-edit-my-medication/index.html)

\ \ Medication\ \ November 7, 2023\ \ How do I add my medication? \ \ Instructions for adding medications to monitor intake.\ \ Read more\ \ ▶](/content/help/how-do-i-add-my-medication/index.html)

\ \ Medication\ \ November 7, 2023\ \ What does the medication / pillbox feature do? \ \ Elfie sends push notifications for intake and refill reminders.\ \ Read more\ \ ▶](/content/help/what-does-medication-do/index.html)

\ \ Medication\ \ November 7, 2023\ \ What can I do with the digital pillbox? \ \ Elfie collaborates with WHO, has 6 million drugs.\ \ Read more\ \ ▶](/content/help/what-can-i-do-with-the-digital-pillbox/index.html)

\ \ AI & coaching\ \ November 8, 2023\ \ Why did I receive a video message from the Elfie coach? \ \ Video message explain the self-monitoring health plan.\ \ Read more\ \ ▶](/content/help/why-did-i-receive-a-video-message-from-the-elfie-coach/index.html)

\ \ AI & coaching\ \ September 23, 2024\ \ Can I talk to a human coach? \ \ Scheduling a coaching session on Elfie is possible.\ \ Read more\ \ ▶](/content/help/can-i-talk-to-a-human-coach/index.html)

\ \ AI & coaching\ \ November 8, 2023\ \ What's the difference between the AI COACH and TALK TO US feature? \ \ Two coaching modes available: AI and human coaching.\ \ Read more\ \ ▶](/content/help/whats-the-difference-between-ai-coach-and-talk-to-us/index.html)

\ \ Plan\ \ November 8, 2023\ \ Who designed the Elfie programs? \ \ Elfie programs have scientific oversight and independent committee.\ \ Read more\ \ ▶](/content/help/who-designed-the-elfie-programs/index.html)

\ \ Plan\ \ November 8, 2023\ \ Why is there a set of minimum frequency under certain activities? \ \ Chronic diseases can go unnoticed and shorten lifespans.\ \ Read more\ \ ▶](/content/help/why-is-there-a-set-of-minimum-frequency-under-certain-activities/index.html)

\ \ Plan\ \ September 23, 2024\ \ Are the Elfie plans medically reviewed? \ \ Elfie endorsed by medical societies worldwide, global rollout.\ \ Read more\ \ ▶](/content/help/are-the-elfie-plan-medically-reviewed/index.html)

\ \ Plan\ \ November 8, 2023\ \ How do I edit my plan or select / remove certain program? \ \ Edit health plan anytime, follow instructions or app.\ \ Read more\ \ ▶](/content/help/how-do-i-edit-my-plan-or-select-remove-certain-program/index.html)

\ \ Plan\ \ November 8, 2023\ \ Why do I see activities in my plan that I didn't choose? \ \ Chronic diseases can go unnoticed and shorten lifespan.\ \ Read more\ \ ▶](/content/help/what-do-i-see-activities-in-my-plan-that-i-didnt-choose/index.html)

\ \ Plan\ \ November 8, 2023\ \ How do I change my health conditions? \ \ Steps to edit health conditions in settings.\ \ Read more\ \ ▶](/content/help/how-do-i-change-my-health-conditions/index.html)

\ \ Plan\ \ November 8, 2023\ \ What programs can I choose from? \ \ Various programs available to manage and maintain health.\ \ Read more\ \ ▶](/content/help/what-programs-can-i-choose-from/index.html)

\ \ Plan\ \ November 8, 2023\ \ What is my health plan (self-monitoring plan)? \ \ Structured health plan to track and assess behavior.\ \ Read more\ \ ▶](/content/help/what-is-my-health-plan-self-monitoring-plan/index.html)

\ \ Settings\ \ November 8, 2023\ \ How do I count my steps? \ \ Sync your data from Apple Health or Google Fit.\ \ Read more\ \ ▶](/content/help/how-do-i-count-my-steps/index.html)

\ \ Settings\ \ November 8, 2023\ \ How to connect Elfie to an Omron device? \ \ Instructions to connect OMRON device via Bluetooth.\ \ Read more\ \ ▶](/content/help/how-to-connect-elfie-to-an-omron-device/index.html)

\ \ Settings\ \ November 8, 2023\ \ How do I connect my BP / blood pressure device to the Elfie App? \ \ Instructions to connect OMRON device for health tracking.\ \ Read more\ \ ▶](/content/help/how-do-i-connect-my-bp-blood-pressure-machine-to-elfie-app/index.html)

\ \ Settings\ \ November 8, 2023\ \ Do I need to connect my device to use the app? \ \ Connecting a device to Elfie improves health progress.\ \ Read more\ \ ▶](/content/help/do-i-need-to-connect-my-device-to-use-the-app/index.html)

\ \ Settings\ \ November 8, 2023\ \ How do I connect my wearable devices on the Elfie App? \ \ Steps to connect wearable device to Elfie App.\ \ Read more\ \ ▶](/content/help/how-do-i-connect-my-wearables-on-elfie-app/index.html)

\ \ Settings\ \ November 8, 2023\ \ What apps can Elfie sync with? \ \ Elfie connects to Apple Health and Google Fit.\ \ Read more\ \ ▶](/content/help/what-apps-does-elfie-sync-with/index.html)

\ \ Settings\ \ November 8, 2023\ \ How do I connect to Apple Health / Google Fit? \ \ Instructions to enable fitness tracker on iOS and Android.\ \ Read more\ \ ▶](/content/help/how-do-i-connect-with-apple-health-google-fit/index.html)

\ \ Settings\ \ November 8, 2023\ \ How frequently does Elfie synchronise with my connected devices / applications? \ \ Elfie app only syncs when app is launched.\ \ Read more\ \ ▶](/content/help/how-frequent-does-elfie-synchronise-with-my-connected-devices-applications/index.html)

\ \ Settings\ \ November 8, 2023\ \ Do I need a smartwatch to count my steps? \ \ Smartphone has step sensor for counting steps.\ \ Read more\ \ ▶](/content/help/do-i-need-a-smartwatch-to-count-my-steps/index.html)

\ \ Settings\ \ November 8, 2023\ \ Can I import data from other applications into Elfie? \ \ Wearable device data syncs to Apple Health/Google Fit.\ \ Read more\ \ ▶](/content/help/can-i-import-data-from-other-applications-into-elfie/index.html)

\ \ Technology\ \ September 23, 2024\ \ Can I import data from my smartwatch into Elfie? \ \ Elfie collects smartwatch data via Apple Health and Google Fit.\ \ Read more\ \ ▶](/content/help/can-i-import-data-from-my-smartwatch-into-elfie/index.html)

\ \ Settings\ \ November 8, 2023\ \ How can I change the units in Elfie? \ \ Elfie allows customization of units for your country.\ \ Read more\ \ ▶](/content/help/how-can-i-change-the-units-in-elfie/index.html)

\ \ Account\ \ November 8, 2023\ \ What's the difference between Elfie, ElfieWorks, ElfieCare and ElfieResearch? \ \ What's the difference between Elfie, ElfieWorks, ElfieCare and ElfieResearch?\ \ Read more\ \ ▶](/content/help/whats-the-differences-between-elfie-elfieworks-elfiecare-and-elfieresearch/index.html)

\ \ Account\ \ November 8, 2023\ \ Will my data be shared with my employer or insurer? \ \ Personal health data not shared with employer/insurer.\ \ Read more\ \ ▶](/content/help/will-my-data-be-shared-with-my-employer-or-insurer/index.html)

\ \ Settings\ \ November 7, 2023\ \ How do I manage the notifications in Elfie? \ \ Edit notifications in settings to manage health reminders.\ \ Read more\ \ ▶](/content/help/how-do-i-manage-the-notifications-in-elfie/index.html)

\ \ Account\ \ November 8, 2023\ \ Does Elfie sell my personal data? \ \ Elfie takes data privacy seriously, does not sell personal data.\ \ Read more\ \ ▶](/content/help/does-elfie-sell-my-personal-data/index.html)

\ \ Account\ \ November 8, 2023\ \ Who has access to my personal data? \ \ Elfie is responsible for storing and protecting user data.\ \ Read more\ \ ▶](/content/help/who-has-access-to-my-personal-data/index.html)

\ \ Account\ \ November 8, 2023\ \ How do I delete my account? \ \ Steps to delete account and reasons for deletion.\ \ Read more\ \ ▶](/content/help/how-do-i-delete-my-account/index.html)

\ \ Account\ \ November 8, 2023\ \ How do I export my data? \ \ Steps to export health data from settings.\ \ Read more\ \ ▶](/content/help/how-do-i-export-my-data/index.html)

\ \ Account\ \ November 8, 2023\ \ Can I update my account profile information (name, phone, email)? \ \ Update avatar, name, mobile, country, language, height, birth year.\ \ Read more\ \ ▶](/content/help/can-i-update-my-account-profile-information-name-phone-email/index.html)

\ \ Access\ \ September 23, 2024\ \ How do I activate ElfieWorks features? \ \ Activate ElfieWorks features by following these steps.\ \ Read more\ \ ▶](/content/help/how-do-i-activate-elfieworks-features/index.html)

\ \ Access\ \ November 8, 2023\ \ How can I support / follow the health of a relative / friend with Elfie? \ \ Use Elfie app to monitor health and earn.\ \ Read more\ \ ▶](/content/help/how-can-i-support-follow-the-health-of-a-relative-friend-with-elfie/index.html)

\ \ Access\ \ November 8, 2023\ \ How can I invite a friend / relative to Elfie? \ \ Invite friends and relatives to Elfie for coins.\ \ Read more\ \ ▶](/content/help/how-can-i-invite-a-friend-relatives-to-elfie/index.html)

\ \ Access\ \ November 8, 2023\ \ Can I buy a subscription to ElfieWorks? \ \ ElfieWorks is an employer program for employees' health.\ \ Read more\ \ ▶](/content/help/can-i-buy-a-subscription-to-elfieworks/index.html)

\ \ Access\ \ November 7, 2023\ \ How do I join Elfie? \ \ Elfie is a free app for health improvement.\ \ Read more\ \ ▶](/content/help/how-do-i-join-elfie/index.html)

\ \ Access\ \ November 7, 2023\ \ Can I join ElfieWorks with my personal email? \ \ Register ElfieWorks with work email; exceptions contact HR.\ \ Read more\ \ ▶](/content/help/can-i-join-elfieworks-with-my-personal-email/index.html)

\ \ Access\ \ November 8, 2023\ \ What languages is the Elfie app available in? \ \ Change language in Elfie App, multiple options available.\ \ Read more\ \ ▶](/content/help/in-which-language-is-the-elfie-app-available/index.html)

\ \ Access\ \ November 8, 2023\ \ What countries is Elfie available in? \ \ Expansion to multiple countries with more to come.\ \ Read more\ \ ▶](/content/help/in-which-countries-is-the-elfie-app-available/index.html)

\ \ Access\ \ November 8, 2023\ \ How much does Elfie cost? \ \ Elfie offers free services without advertising or sales.\ \ Read more\ \ ▶](/content/help/how-much-does-elfie-cost/index.html)